Health & Safety The Health & Safety of our customers, their employees, our window cleaning operatives and the general public is of paramount importance and at the forefront of any window cleaning service we provide. Health and Safety legislation influences the way we think, the choices we make in terms of the methodology and most importantly the way we deliver our service. There are risks associated with window cleaning and we recognise that it is our responsibility to ensure our window cleaners are fully conversant with Health and Safety legislation and are aware of the additional risks associated with working at height. Choosing the appropriate method and recognising the need to work safely and in compliance with legislation ensures our clients get a safe service. Quality, Health, Safety and The Environment When choosing a window cleaning company it is important you find a company that not only say will deliver a quality service and that they comply with legislation, but one that provides documentation that supports such statements including; An Understanding and compliance with changes to Health and Safety Legislation including The Work at Height Directive 2005 Safe Contractor and CHAS Accreditations Adequate Insurance for all methods Environmental Policy and a commitment to supporting and reducing any impact on the environment The provision of Risk Assessments and Method Statements The provision of a Service Level Agreement Compliance with The Work at Height Directive 2005 The legislation states that those people working at height must be fully competent in the method used to carry out work at height and have the adequate tools to complete the work safely. LaddersFree operatives are experienced and knowledgeable at carrying out window cleaning using all methods including Traditional, Water Fed Poles, Mobile Elevated Platforms and Abseiling. Safe Contractor Approved, CHAS Accredited and IPAF/IRATA Qualified Window Cleaners Being CHAS accredited and SAFE Contractor approved gives customers the reassurance that a window cleaning company has been recognised for its high standards in Health & Safety. For more than 10 years, LaddersFree have held SAFE Contractor and CHAS Accreditations and we provide copies our certificates to all our customers. LOGOS We also have specialist window cleaning teams that have the necessary qualifications to be able to clean larger buildings that require cleaning using a mobile elevated platform or via rope access or abseiling. Our operatives are IPAF and IRATA Qualified. Adequate Insurance for all Window Cleaning Methods Being insured and having adequate insurance for the work being carried out are completely different. With a legal responsibility on building owners and those people responsible for overseeing window cleaning at their premises, it is important you ensure your window cleaners have the level of cover in place for the type of work being carried out. A standard policy for low level window cleaning will not be adequate cover for someone carrying out work at height using water fed poles or a mobile elevated platform. After all, no two windows are the same, so why should the associated insurances be a one size fits all approach? LaddersFree have adequate insurance to carry out window cleaning services at all types of premises using all methods and provide a copy of our insurance policy to customers. Risk Assessments and Method Statements Before any work is started your window cleaner must carry out a thorough risk assessment and method statement. This will identify the risks associated with window cleaning and provide further information on the method used for completing the work. For example, when carrying out work using water fed poles there is an increased risk of slipping on trailing hoses and wet floors and the risk of injury as a result of handling water fed poles incorrectly. Not only do we provide RAMS but we have also developed our own internal Health & Safety manual with further information on our policies and procedures. Service Level Agreement For our National Customers, to ensure continuity and consistency across an estate, we provide a Service Level Agreement. This additional commitment demonstrates our commitment to deliver a reliable service and covers a number of factors including the quality, availability and responsibility of us and our operatives in ensuring our customers are satisfied with the service they receive. LaddersFree and our team of window cleaners recognise the importance of delivering an quality service that is environmentally friendly and also complies with Health and Safety legislation. Because of our attitude and commitment to Health and Safety we have been chosen by a number of high street brands including Topshop, HMV, Magnet, Holiday Inn Express Hotels, Prezzo, Pizza Hut, Aldi and Lidl to carry out the window cleaning at their premises.